Refund and Returns Policy

Our Commitment to Customer Satisfaction

At Countdown321, we are committed to providing high-quality smartphone addiction recovery products to help you regain focus and productivity. If you are not completely satisfied with your purchase, we offer a hassle-free refund and returns policy to ensure you have the best shopping experience with us.

Refund and Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when received.

  • Returns must be requested within 30 days of the purchase date.

  • Items such as digital products, gift cards, and personalized items are non-refundable.

How to Initiate a Return

If you wish to return a product, follow these simple steps:

  1. Contact Our Support Team – Email us at info@classevis.xyz or call us at (08) 9059 3681 to request a return authorization.

  2. Provide Order Details – Include your order number, the reason for the return, and any relevant photos if the item is damaged or defective.

  3. Ship the Item – Once your return is approved, send the product back to our return address:
    65 Kooljak Rd, Marybrook, Australia
    (Customers are responsible for return shipping costs unless the item is defective or incorrect.)

  4. Receive Your Refund – Once we receive and inspect the item, we will process your refund within 5-7 business days.

Refund Processing Time

After receiving your returned item, we will inspect it and notify you about the status of your refund:

  • If approved, the refund will be processed to your original payment method within 5-7 business days.

  • If rejected (e.g., due to item damage not caused by shipping), we will contact you with further options.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please email us at info@classevis.xyz with photos of the defective product.

Non-Refundable & Non-Returnable Items

Some products cannot be refunded or returned, including:

  • Downloadable digital products

  • Gift cards and promotional items

  • Used or damaged items not caused by shipping

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

  • Check your bank account and payment method.

  • Contact your bank or credit card company, as processing times vary.

  • If you still have not received your refund, contact us at info@classevis.xyz.

Need Help?

For any questions or concerns regarding our Refund and Returns Policy, feel free to contact us: 📍 Address: 65 Kooljak Rd, Marybrook, Australia
📞 Phone: (08) 9059 3681
✉ Email: info@classevis.xyz
🌐 Website: https://classevis.xyz

We appreciate your trust in Countdown321 and look forward to providing you with the best service possible!